The Zero-Click Problem: What to Do When Google Answers Before Anyone Visits You
Fewer people click when Google answers in the results. What to measure instead, and how to win the mention when you can't win the click.
Read →The quickest way to check whether your business shows up in Google AI Overviews is to search the questions your buyers ask, signed out and set to your target location, and record whether an AI Overview appears, whether your website is cited as a source, and which competitors are. Repeat it monthly. It takes about ten minutes to start, and it tells you more than most dashboards will.
Google doesn't offer a dedicated AI Overview report. Here's a simple manual method that works for any business, what to record, the tracking tools worth knowing when you outgrow it, and what to do if you're missing.
AI Overviews have been available in New Zealand and Australia since Google expanded them to more than 100 countries in October 2024, and AI Mode launched in New Zealand in August 2025. Search Console counts clicks and impressions from AI Overviews and AI Mode, but it folds them into the standard "Web" search type. You can't filter for them separately.
That means you can see your overall search performance, but not whether you were cited in a specific AI answer. For that, you have to look.
Write 10 to 20 questions your buyers actually ask. Good sources:
Mix informational questions ("how much does a commercial fit-out cost in Auckland") with commercial ones ("best commercial fit-out companies Auckland"). Add your location where buyers would.
Results change with location, sign-in status and search history, so make each check as neutral as you can:
For each search, look for:
Then switch to the AI Mode tab and run the same question. AI Mode often cites a wider set of sources.
Keep a simple spreadsheet with one row per question per month:
| Date | Question | AI Overview shown? | Our site cited? | Our name mentioned? | Competitors cited | Other sources cited |
|---|---|---|---|---|---|---|
| 5 Nov | best commercial fit-out companies Auckland | Yes | No | No | Competitor A, Competitor B | Directory X, news site |
Take a screenshot of each AI Overview. Answers change often, and screenshots let you see what moved.
After three months you'll have a clear picture: which questions you win, which you're missing, and which sources Google trusts in your industry.
Say you run a commercial fit-out business in Auckland. Your first check might look like this:
Three questions, three different jobs. That's why the record matters more than any single check.
Your results will usually fall into one of three patterns:
No AI Overview appears. Normal search results still decide who gets the click. Focus on ranking well for that question.
An AI Overview appears, but you're not cited. Open the pages that are cited and compare them with yours. Do they answer the question in the first sentence or two? Are they more specific, with numbers, examples and sources? Are they more recently updated? Close those gaps on your page. Our guide to the zero-click problem covers how to win the mention.
Competitors and directories are cited, but not you. That points to off-site signals: reviews, directory listings and mentions on other sites. Tuesday's post on the six signals AI trusts and Friday's post on reviews, directories and Reddit cover how to build them.
Manual checks work well for up to about 20 questions. Beyond that, a tracking tool saves time. Two of the better-known options at the time of writing:
Both are paid, and both sample results rather than seeing exactly what each buyer sees. Check how well they cover New Zealand or Australian searches before you commit, and keep doing a few manual checks each month to sense-check the numbers.
Checking AI Overviews is one part of seeing your whole search picture: traditional rankings, AI answers and the off-site sources AI relies on. Inside a Growth System, DigitalArchitect® benchmarks that picture against your competitors as the first step, and our search team works across the full search stack from there.
Search the questions your buyers ask in a signed-out, private browser set to your market, expand each AI Overview and check whether your website is cited. Record the results and repeat monthly.
Partly. Clicks and impressions from AI Overviews and AI Mode are included in the Performance report under the Web search type, but they can't be filtered separately.
Semrush's AI Visibility Toolkit and Ahrefs' Brand Radar are two well-known options that track AI Overviews alongside other AI tools. A manual monthly check is a good starting point before paying for one.
Monthly is enough for most businesses. AI answers change often, so look for trends over three months rather than reacting to a single check.
Yes. Google expanded AI Overviews to New Zealand and Australia in October 2024, and AI Mode launched in New Zealand in August 2025.
We'll show you where your business appears in AI Overviews and AI answers compared with your competitors, and what would get you cited.
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